Privacy Policy

1.General Provisions and Compliance

This Policy governs the collection and processing of personal data by Radhanya Bliss (the “Company”) via its website, http://www.radhanyabliss.com/. We are committed to processing personal data in compliance with the Information Technology Act, 2000, and other applicable laws. This Policy is subject to change without notice to comply with extant laws, and continued use of the services signifies acceptance of any revisions.

2.Data Collection and Sources

The Company collects information through direct input on the Site, business interactions, and external sources (e.g., public databases, updated carrier information).
Personally Identifiable Information (PII): We collect data provided directly by the User, including Name, Email Address, and Phone Number, primarily for service provision and improvement.
Automated Collection (Non-PII): We automatically collect device data, including IP address, OS, browser type, log data (URLs, access times), and usage history (clickstream, product views) for security, analytics, and service enhancement.

3.Use of Personal Information

The primary purpose for data processing is the provision, maintenance, personalization, and improvement of our products and services. Specifically, the Company uses data to:
Communication: Contact Clients regarding Real Estate and Investment purposes via Phone (acknowledging that such contact may override NDNC registration), WhatsApp, SMS, and email.
Personalization: Enhance User experience, customize services, and provide targeted recommendations.
Operational Requirements: Process transactions, manage invoicing, provide customer support, and send administrative messages.
Legal Compliance: Process information without consent when required by law for identity verification, fraud prevention, investigation, and prosecution of offenses.
Marketing: Utilize personal data, including feedback, for legitimate advertising and promotional activities. We may also process data related to any professional brand ambassadors or promotional partners for marketing purposes.

4.Cookies and Tracking Technologies

The Website utilizes cookies (both permanent and temporary) to optimize web presence, improve security, conduct diagnostics, and enable essential features (e.g., shopping basket functionality). By using the Website, the User expressly consents to the placement of these cookies and acknowledges that rejecting them may limit service functionality. Approved third parties may also deploy cookies for content delivery and performance measurement.

5.Data Transfer and Disclosure

The Company safeguards User data as an important business asset. Data is shared only under specific conditions:
Service Providers: With affiliates and third-party vendors (e.g., fulfillment, marketing assistance, payment processing) who operate on our behalf and are contractually required to maintain the same level of privacy protection.
Legal/Regulatory Necessity: When disclosure is required to comply with law, enforce agreements, respond to legal processes (e.g., subpoenas), or protect the rights, property, or safety of the Company or others.
Business Transfers: In connection with a sale, merger, acquisition, or restructuring involving all or a part of the Company’s assets.
Consent: With User consent to facilitate transactions.

6.Data Security and Retention

We maintain organizational, technical (including SSL encryption), and physical safeguards to prevent unauthorized access, disclosure, or destruction of data. Users are responsible for protecting their usernames and passwords. Personal data is retained only for the duration necessary to fulfill the outlined purposes or as mandated by applicable law.

7.User Rights and Choices

Users have the right to make choices regarding data collection and processing. You may access your personal data and opt-out of receiving promotional emails by following the instructions in the correspondence. Requests for changes or deletions to your personal information, including opting out of third-party sharing, can be directed to the Company.

8.Third-Party Links

The Site may contain links to third-party websites. The Company assumes no responsibility or liability for the privacy policies or data collection practices of external sites. Users are encouraged to review the privacy policy of every external website they visit.

9.Contact for Grievances

Any questions or concerns regarding this Privacy Policy or our privacy practices should be directed to the designated contact point:
Email: [email protected]

Terms & Conditions

I. Terms of Service (T&Cs) & Scope of Agreement

A. Nature of Services and Reliance

  • Brokerage Capacity: The Company operates strictly as a Real Estate Broker and service provider, relying solely on project information, materials, and representations furnished by the respective builders/developers.
  • Due Diligence: Clients are expressly advised to regularly consult the Company and Developer websites for updates, and to perform independent due diligence regarding all project specifications, approvals, and policies.
  • Developer Liability: The Company holds no liability for any delays, cost increases, changes in project layout, scraping of projects, or any variations between commitments and deliverables, as these are decisions solely made by the Builder/Developer or relevant authorities.
  • Verbal Commitments: The Company is not bound by any verbal commitments or promises made by employees, or by any communications not issued on the Company’s official letterhead or via an authorized email ID.
  • Payment Method: The Company strictly prohibits the acceptance of cash payments. All payments must be made via signed Cheque/DD/Bankers Cheque in favour of the concerned Developer.

B. Credit Note & Financial Terms

  • Administrative Charges: Clients initiating the cancellation of a booked unit must pay the Company a nominal administrative charge to secure a No Objection Certificate (NOC).
  • Credit Note Non-Transferability: Any credit note issued by the Company is non-transferable. Liability for the credit note is solely owed to the original Client and is nullified upon any subsequent transfer or creation of a third-party interest in the property unless formally notified.
  • Contingent Disbursement: Disbursement of the credit note is strictly contingent upon and limited by the Company’s timely and full receipt of the due commission/brokerage from the concerned Developer. Non-receipt of commission nullifies the Company’s liability to honor the credit note.
  • TDS Compliance: The Company reserves the right to deduct Tax Deducted at Source (TDS) as required by prevailing applicable laws.

II. Privacy Policy & Data Handling

C. User Consent and Data Collection

  • Explicit Consent: By utilizing the Website and providing information, the User explicitly consents to the collection, storage, and processing of personal and behavioral information (including, but not limited to, name, email, browsing history, and IP address) for service provision, customization, and internal research.
  • Marketing Contact: The Client expressly agrees to be contacted by the Company via Phone (overriding NDNC registration), WhatsApp, SMS, and email for real estate and investment purposes.
  • Use of Reviews: The Company is authorized to publish any reviews, feedback, or content submitted by the User on the Website, along with the User’s name, for the benefit of other users.
  • Cookies: The User consents to the use of temporary and permanent cookies placed on their device for improved user experience, analysis of page flow, and promotional effectiveness.

D. Data Sharing and Disclosure

  • Affiliate Sharing: The Company reserves the right to share User information with corporate affiliates to prevent fraud and facilitate co-branded services.
  • Legal Mandate: The Company may disclose personal information to judicial or governmental authorities, or other third parties, when disclosure is deemed reasonably necessary to comply with legal processes (subpoenas, court orders), or to enforce these Terms and protect the rights and safety of the public.
  • Corporate Restructuring: In the event of a merger, acquisition, or restructuring, the User’s personal information may be shared or sold as an asset to the succeeding business entity, which shall remain bound by this Policy.

III. General Clauses & Limitation of Liability

E. Disclaimer on Information Accuracy

  • No Offer for Sale: All project information displayed is gathered from public sources and marketing material, and shall not be construed as an offer for sale or advertisement by the Company.
  • Verification Duty: While the Company makes reasonable efforts for accuracy, clients retain the ultimate responsibility to validate all information and details independently with the Builder/Developer and the respective State RERA website before purchase. The Company is not liable for any losses or inaccuracies arising from reliance on the portal’s information.

F. Indemnification and Jurisdiction

  • Indemnification: Each User agrees to indemnify and hold harmless the Company, its directors, and affiliates against any losses, claims, or liabilities arising from the User’s breach of these Terms or the violation of any third-party rights.
  • Limitation of Liability: In no event shall the Company be liable to Users or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of profits or data.
  • Exclusive Jurisdiction: In the event of any dispute arising from the use of the Website or the services, the matter shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.
  • Entire Agreement: These Terms, read with the Policy, constitute the complete and final contract, superseding all prior communications and representations.

Disclaimer

1.Platform and Service Limitation

Radhanya Bliss (the “Company”) provides the website, https://www.radhanyabliss.com, solely as a communication platform or venue connecting property seekers, providers, and service providers. The Company is not a party to any transaction between users and does not screen, censor, or control the listings or the behavior of participants. Use of the service is at the User’s sole risk.

2.Accuracy, Verification, and Advice

No Guarantee of Accuracy: The Company does not guarantee the accuracy, correctness, or reliability of any information, content, or data posted by Users on the Website (e.g., property price, location, financial capability).
User Responsibility: The User is solely responsible for verifying the correctness and authenticity of all information received from the Website and other Users.
No Professional Advice: All content and information provided on the Website is for reference purposes only and does not constitute professional, legal, or investment advice or recommendation. Users must consult a qualified legal practitioner before relying on or utilizing any information or draft documents.

3.Exclusion of Liability and Warranty

“As-Is” Basis: The Site and all services are provided strictly on an “as-is” basis, and the Company expressly disclaims all warranties, express or implied. The Company does not guarantee any specific results from the use of the Website.
Exclusion of Technical Liability: The Company assumes no responsibility for any error, omission, technical malfunction, communication failure, theft, destruction, or unauthorized access related to the Website, telephone networks, computer systems, or data.
Technical Hazards: The Company does not warrant that the Website, or any linked sites, will be free of operational hazards, errors, viruses, worms, or other harmful components. Any material downloaded is accessed at the User’s own risk.
Damages: Under no circumstances will Radhanya Bliss be responsible for any loss or damage (including financial, personal, or computer system damage) resulting from the use of the Site, the service, reliance on content, or relations established through the Website.
User Account: The Company will not be liable for any disclosure, error, omission, or inaccuracy concerning a User’s account particulars, or for any resultant loss sustained by reason of such disclosure, whether intentional or inadvertent.

4.User Obligations and Risk Assumption

The User assumes all risks associated with dealing with other people on the Site, including those acting under false pretenses. The User must ensure strict compliance with all prevailing and applicable laws, rules, and regulations regarding the use of the service.

User Agreement

This User Agreement (“Agreement”) is between the User and Radhanya Bliss, a company operating the website https://www.radhanyabliss.com (the “Website”). By accessing or using the Website, the User accepts and agrees to be bound by the terms herein, along with the Company’s Privacy Policy and Listing Policy.

I. Nature of Service and Liability

  • Platform Capacity: The Website is an internet-enabled electronic platform intended solely to facilitate communication, advertising, and distribution of real estate information. Radhanya Bliss is strictly a service provider and is not a party to, nor liable for, any transaction between Users, nor does it endorse, market, or promote any listings.
  • No Advice/Warranty: Information provided on the Website is for reference only and does not constitute business, investment, legal, or professional advice. The service is provided “as-is,” without any specific warranty of results or outcome, and the Company does not guarantee the financial capability of any User.
  • Third-Party Reliance: The Company relies entirely on information provided by builders/developers. The User is advised to exercise reasonable diligence, prudence, and independent verification before committing to any transaction.
  • Limitation of Liability: The Company shall not be liable for any loss, damage, or liability resulting from any technical malfunction, reliance on User-posted content, unauthorized access, or the conduct of any User, whether online or offline. The User’s sole remedy for dissatisfaction is to cease using the Website.

II. User Obligations and Content

  • Legal Compliance: The User agrees to comply strictly with all extant applicable local, state, and central laws and regulations while using the service.
  • Content Authority: The User warrants that any information/content submitted regarding a property is provided only by the undisputed legal owner or a legally authorized representative (e.g., Special Power of Attorney holder).
  • Prohibited Conduct: The User shall not violate the security of the Website, infringe on any third party’s Intellectual Property Rights (IPR), post illegal/obscene/defamatory content, use the service for harassment, or engage in SPAM activities.
  • Verification and Suspension: The Company reserves the right to verify registration data and Content authenticity. Providing untrue, inaccurate, or incomplete information, or a breach of these terms, grants Radhanya Bliss the unequivocal right to suspend or terminate the User’s account and Usership immediately, without notice or refund.

III. Intellectual Property and Data

  • IPR Ownership: All copyrighted material, trademarks, and proprietary information on the Website (except information in the public domain) remain the sole and exclusive property of the Company and its licensors.
  • User Content License: By posting Content to any public area of the Website, the User automatically grants the Company an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, copy, display, and distribute such Content (“User Data”). All IPR related to content contributed by the User becomes the absolute property of the Company.
  • Confidentiality: The User agrees to keep confidential all proprietary and confidential information of the Company obtained through the Service.

IV. Governing Law and Dispute Resolution

  • Non-Resident Use: Non-Indian residents use the Website at their own initiative and risk, and by using the Website, they expressly consent to the transfer and processing of their data in India, governed by Indian laws.
  • Dispute Resolution: Any dispute arising out of or relating to this Agreement shall be referred to a sole Arbitrator identified by Radhanya Bliss under the Arbitration & Conciliation Act, 1996. The place of arbitration shall be Gurgaon, Haryana, and the language shall be English.
  • Jurisdiction: The Courts at Gurgaon, Haryana, India, alone shall have exclusive jurisdiction in all matters related to this Website and Agreement.
  • Indemnity: The User agrees to indemnify and hold Radhanya Bliss harmless from any loss, liability, claim, or demand (including attorney’s fees) made by any third party arising out of the User’s violation of this Agreement.